OUR CANCELLATION POLICY

The policy below is represented in the consent documents that are a part of the enrollment process. Please read closely as you will be asked to sign off on these as a condition of engagement as a patient. 

If you cancel after 10a the day prior, or if you’re a no-show, you will be charged $60.

Most physician’s offices today schedule between 30-40 sessions per day. They do this expecting cancellations and no-shows. Not to mention that most of their appointments are only 15 minutes of actual time spent with you! Therefore disruptions caused by canceled and no-show appointments are absorbed by the patients who are asked to wait 20-60 minutes taking advantage of your valuable time.

At 360, we only schedule about 10 to 15 sessions per practitioner per day. Our Doctors or therapists devote a full 45 – 90 minutes to each of our patients (allowing a small break to write notes or review a record between sessions). We pride ourselves on respecting your valuable time, as we hope you do ours. 

When you cancel last minute or fail to show up for your appointment, we lose an hour that could have been filled by other existing patients or even new patients. We try very hard not to have anyone waiting for more than 5-6 minutes. So if you want the quality care we are known to provide, we must maximize our available time slots so we can give all our patients that 5-Star level of service our clients have come accustomed to.

Therefore, our cancellation policy is necessary:

• First, you always have a right to cancel an appointment for any reason.
• To avoid any cancellation fee, you must cancel online or notify us by text or VM by 10a of the business day prior (this implies Friday for Monday appointments). Federal holidays are not counted as a business day.
• If you cancel after 10a the day prior to the appointment, or if you don’t show, you will be charged a $60 late cancellation or no-show fee, which is half our standard treatment fee.
• Please Note, Insurance will not cover this charge.
• We understand that unpreventable things happen that keep you from showing, and we will often grant exceptions to this policy under valid circumstances. Examples may include sicknesses, accidents, and family emergency matters.
• Scheduling conflicts with work matters are not something we can except. We are all very busy, but our work obligations are just as important as your work obligations.
• Simple forgetting does not garner an exemption either.
• If you have a question about how our cancellation policy applies, please raise it with us at the point of canceling. Unless we hear from you, we will assume that the circumstances of your canceling do not rise to a level of exemption.

Again we understand things happen – life is very complicated these days, but our late cancellation and no-show policy are for mutual respect of each of our time and costs. Should it seem a bad fit with your expectations, we understand and will be glad to help you explore other options that would better fit your expectations.

I appreciate your understanding of this matter.

Dr. Jasmine